13 min read March 27, 2026 How to Create a Knowledge Base: The Definitive Guide Create a self-service knowledge base to optimize customer support, deepen your relationship with them, and help agents be more productive.
support 5 min read July 24, 2025 First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
10 min read September 4, 2025 Customer Service Call Scripts: Benefits, Tips, and Templates Customer service call scripts give your agents a playbook they can count on at all times. In this article, we’ll show you how to write a great call script, along with templates you can edit and use right away.
12 min read March 27, 2026 What is Customer Self-Serve Support & Why Companies Need It? We’ve talked with hundreds of support professionals to find out what the best self-serve support strategy is. We took what we learned and built a 5-step plan.
11 min read July 24, 2025 What is an NPS Program & How to Build One? [Detailed Guide] To build a great NPS program, you need to know how to measure NPS and what to do with it. Read this article for a step-by-step guide.
12 min read July 24, 2025 What is Customer Delight? The Ultimate Guide If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how to do it.
3 min read July 24, 2025 Better Target Your Customers with Our New Segment Integration We are pleased to announce the public release of our Segment integration. Now, you can send any customer data collected by Segment directly to Stonly to better target users with relevant in-product guidance.
13 min read July 24, 2025 10 Customer Intimacy Strategies to Drive Higher Revenue Is customer intimacy part of your 2021 strategy? If not, it should be. In this article, we'll give you 10 actionable customer intimacy strategies and show you which ones work best for different types (and sizes) of companies.
4 min read July 24, 2025 Introducing Stonly 2: Interactive Guidance for the Customer Journey Stonly 2 is a full platform for improving customer adoption, on-demand support, and employee productivity. Explore our new features!
support 8 min read July 24, 2025 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
![What is an NPS Program & How to Build One? [Detailed Guide]](/blog/content/images/2021/01/How-to-Build-an-Actionable-NPS-Program---blog_header--1-.jpg)
