12 min read March 27, 2026 What is Customer Self-Serve Support & Why Companies Need It? We’ve talked with hundreds of support professionals to find out what the best self-serve support strategy is. We took what we learned and built a 5-step plan.
11 min read July 24, 2025 What is an NPS Program & How to Build One? [Detailed Guide] To build a great NPS program, you need to know how to measure NPS and what to do with it. Read this article for a step-by-step guide.
12 min read July 24, 2025 What is Customer Delight? The Ultimate Guide If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how to do it.
3 min read July 24, 2025 Better Target Your Customers with Our New Segment Integration We are pleased to announce the public release of our Segment integration. Now, you can send any customer data collected by Segment directly to Stonly to better target users with relevant in-product guidance.
13 min read July 24, 2025 10 Customer Intimacy Strategies to Drive Higher Revenue Is customer intimacy part of your 2021 strategy? If not, it should be. In this article, we'll give you 10 actionable customer intimacy strategies and show you which ones work best for different types (and sizes) of companies.
4 min read July 24, 2025 Introducing Stonly 2: Interactive Guidance for the Customer Journey Stonly 2 is a full platform for improving customer adoption, on-demand support, and employee productivity. Explore our new features!
support 8 min read July 24, 2025 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
support 7 min read July 24, 2025 5 Tips to Manage Your Newly Remote Support Team Learn from support pros with years of remote experience how to manage your distributed support team.
support 7 min read July 24, 2025 8 Questions You Should Ask Every Support Rep You Interview Hiring the right support representatives for your company can be tough. Ask these support rep questions to your potential candidates to make the process smooth
5 min read July 25, 2025 Building a Startup in the Right Locations with the Right People and Investors Founder reflections on the choice to start Stonly with offices in three countries and why he chose to raise venture capital money instead of bootstrapping.
4 min read July 25, 2025 Starting Stonly and Raising $3.5M from Accel – a Founder's Thoughts Announcing a seed round led by Accel and the opening of our US office in New York and reflecting on key questions that others may also face in their careers: 1) when do you know it is time to leave your current company? 2) how to choose what you build (next)?
5 min read September 4, 2025 How to Build a Best-in-Class Knowledge Base with Stonly Create a help center your customers will love with the Stonly Knowledge Base.
![What is an NPS Program & How to Build One? [Detailed Guide]](/blog/content/images/2021/01/How-to-Build-an-Actionable-NPS-Program---blog_header--1-.jpg)
