Knowledge Agents

Perfect Support Knowledge, Powered By AI Agents

Agents monitor the health of your knowledge and help your team create all of the content you need to keep it complete so customers, support agents and AI always operate from the right information.

Self-improving knowledge for customer service is here

Knowledge Agents monitor your knowledge around the clock, find what's outdated or inaccurate and fix it so your content keeps up with every change across your company, customers and industry.

Agents connect to your tickets and sources of information

Plug in the places where change happens and questions come from. Knowledge Agents automatically check every support ticket that comes in, every search result and AI conversation and every change to your company's policies so nothing gets missed.

Agents monitor knowledge health 24/7

They constantly scan your knowledge looking for duplicates, mistakes, outdated content, discrepancies between your knowledge and what's actually happening and gaps where knowledge should exist but doesn't. This isn't a quarterly audit. It's a living system that keeps your knowledge aligned to reality in real time.

Agents find every issue and prepare the updates

When something needs attention they outline what’s required and draft content that follows your company guidelines so you can review, refine and publish. Knowledge Agents do the heavy lifting while you stay in complete control of your knowledge.

Create New Content

Create a guide for handling refund requests on subscriptions billed through a partner.

Write a troubleshooting guide for customers who can't reset their password after the auth update.

Query Your Knowledge

Do we have a process for handling warranty claims on discontinued products?

Show me every article that references our old return policy.

Create From Existing Content

Turn our engineering release notes from March into a customer-facing FAQ.

Convert this PDF policy document into a step-by-step guide agents can follow.

Make Bulk Updates

Update every article that mentions our old pricing tier names to reflect the new ones.

Add a disclaimer to every article in the billing category about the new tax policy.

Analyze and Improve

Which articles in our onboarding category have the lowest completion rates?

Show me knowledge that hasn't been reviewed or updated in the last 6 months.

Ready to uncover and fill the gaps in your knowledge?

Schedule a call and we’ll show you the impact Knowledge Agents could make for your team today.