ServiceNow + Stonly

Improve efficiency for every agent and every issue. Stonly’s app for ServiceNow for Customer Service helps you solve cases faster, more consistently, and with fewer touches.

Automate actions and workflows

Automatically fill in case data, apply templates, and complete actions in external systems without agents ever having to leave the case view.

Deliver the information agents need

Provide instant guidance with knowledge, customer context, and processes required for each case.

Ensure consistent quality

Guide agents to handle key issues the right way every time. Build decision trees and automate actions to guarantee compliance and consistency and leave no space for human error.

Automate actions and workflows

Automatically fill in case data, apply templates, and complete actions in external systems without agents ever having to leave the case view.

Speed up handle time

Streamline every part of your agent workflows.

Increase CSAT

Keep customers happy with the right answers delivered fast. 

Reduce errors

Guide agents through complex processes perfectly, every time. 

With Stonly & ServiceNow you can:

  • 1.

    Deliver the information agents need for every case

    Automatically surface relevant knowledge and customer information based on case data. Agents can access your entire knowledge base and use information stored elsewhere, all without leaving ServiceNow.
  • 2.

    Ensure agents follow the right processes with decision trees

    Set up interactive decision trees when you need agents to be 100% compliant and consistent. Customers will always get the same high quality support and your team can avoid costly mistakes.
  • 3.

    Find the right answers with AI

    Our AI can browse your knowledge at lightspeed, find the right answer, and compose a reply. Answers are accurate and cite their sources, so agents can use them confidently.
  • 4.

    Connect ServiceNow for Customer Service to your other systems

    Make it easy for agents to complete actions in external tools without leaving ServiceNow. You’ll streamline complex processes into just a click and avoid having to manage permission and provisioning. 
  • 5.

    Automatically fill in cases

    Fill in case fields and apply templates automatically, instead of relying on agents to do it manually. Your team will be able to focus on troubleshooting rather than manual data input.
  • 6.

    Track how agents are handling key cases

    See every action taken by your agents while following a process. You get that information on a per-agent and per-guide basis, making it easy to audit and improve.