ServiceNow + Stonly
Improve efficiency for every agent and every issue. Stonly’s app for ServiceNow for Customer Service helps you solve cases faster, more consistently, and with fewer touches.
Automate actions and workflows
Deliver the information agents need
Ensure consistent quality
Automate actions and workflows
Speed up handle time
Streamline every part of your agent workflows.
Increase CSAT
Keep customers happy with the right answers delivered fast.
Reduce errors
Guide agents through complex processes perfectly, every time.
With Stonly & ServiceNow you can:
1.
Automatically surface relevant knowledge and customer information based on case data. Agents can access your entire knowledge base and use information stored elsewhere, all without leaving ServiceNow.Deliver the information agents need for every case
2.
Set up interactive decision trees when you need agents to be 100% compliant and consistent. Customers will always get the same high quality support and your team can avoid costly mistakes.Ensure agents follow the right processes with decision trees
3.
Our AI can browse your knowledge at lightspeed, find the right answer, and compose a reply. Answers are accurate and cite their sources, so agents can use them confidently.Find the right answers with AI
4.
Make it easy for agents to complete actions in external tools without leaving ServiceNow. You’ll streamline complex processes into just a click and avoid having to manage permission and provisioning.Connect ServiceNow for Customer Service to your other systems
5.
Fill in case fields and apply templates automatically, instead of relying on agents to do it manually. Your team will be able to focus on troubleshooting rather than manual data input.Automatically fill in cases
6.
See every action taken by your agents while following a process. You get that information on a per-agent and per-guide basis, making it easy to audit and improve.Track how agents are handling key cases
