Embed interactive guides in your help center to cut costs and improve CSAT
Make your most visited articles interactive so more of your customers can instantly find the right answer for them, without needing to contact support.
Unnecessary support tickets are costly
Most of your tickets come from the same few problems, some of which customers could solve on their own. Even though you have self-serve articles for these topics, customers are still contacting support. These tickets take up a lot of your team’s time, and stop you from focusing on higher impact tickets and tasks.
Add interactive guides to high ticket articles and drive self-serve success
Use Stonly to deflect tickets and improve customer experience in three easy steps:
- Identify 2-3 of your most ticketed topics that customers should be able to self-serve.
- Make an interactive guide for each, and build different paths so more users can get to their right answer.
- Easily embed these guides in your current help center articles.
You’ll see a decrease in tickets on those topics fast, because more customers will be able to self-serve their way to success.
Unnecessary support tickets are costly
Most of your tickets come from the same few problems, some of which customers could solve on their own. Even though you have self-serve articles for these topics, customers are still contacting support. These tickets take up a lot of your team’s time, and stop you from focusing on higher impact tickets and tasks.
Add interactive guides to high ticket articles and drive self-serve success
Use Stonly to deflect tickets and improve customer experience in three easy steps:
- Identify 2-3 of your most ticketed topics that customers should be able to self-serve.
- Make an interactive guide for each, and build different paths so more users can get to their right answer.
- Easily embed these guides in your current help center articles.
You’ll see a decrease in tickets on those topics fast, because more customers will be able to self-serve their way to success.
Add and update guides with no code
It’s easy to make guides, and even easier to add them to your current help center.
Style guides to look great in your help center
Surface guides everywhere customers need them
Add and update guides with no code
It’s easy to make guides, and even easier to add them to your current help center.
Customers get answers on their own, without contacting support.
When repetitive issues are self-serveable, your team can focus on more complex tickets.
No more waiting for help, no more back and forth. Customers get immediate answers.
