Scale support for both sides of your marketplace, without sacrificing quality

Decrease support costs and drive more transactions. Provide personalized self-serve support and onboarding that your buyers and sellers will love.

For online marketplaces, empowering buyers and sellers to achieve success on their own is crucial.

Set sellers up for success

Ensure every seller gets the most out of your platform with personalized, self-serve onboarding. Keep them on track with interactive checklists. Use tours to guide new sellers through setup and to utilize your most powerful features. Communicate important information in real time with popups and banners.

Drive buyers to convert

Remove friction with instant answers for every customer question. Provide real-time help when and where it’s needed most with interactive, self-serve guides. Easily add guides to your website with no code. Trigger them proactively or let customers access them at the point of need with tooltips and prompts.

Eliminate unnecessary support tickets

Reduce support volume from both sides of your marketplace with self-serve help customers love. Our interactive format is proven to be more effective than static help content. Add Stonly guides to your current help center to make an impact fast, or build a completely interactive knowledge base that customers will use successfully much more often.

See how top marketplaces are scaling support with self-service

Route questions to the right person

Connect buyers with the right member of your support team or the relevant seller when self-serve isn’t an option.

Build, launch and update with no-code

Easily create help guides, tours, checklists and more and add them to your site or app with no dev.

See an impact incredibly fast

We know marketplaces. We’ll help you get setup to see a lift in self-service this month.