Knowledge Management for Retail

Speed up resolution times by proactively guiding agents and customers to the best answers for their situation.

1,100 Top Companies Love Stonly

Empower your support team with the right knowledge when & where they need it

No matter how many SKUs are in your inventory, ensure reps give the best response every time with product specifications, scripts, and AI answers available directly inside their help desk. Enable your product experts to share their knowledge with new agents without needing live training sessions.

Decrease support volume, even through seasonal spikes

Whether you're anticipating high ticket volume due to seasonality or dealing with unexpected surges caused by a crisis, Stonly can help with proactive self-serve support, including step-by-step guides, AI answers, site-wide announcements, and custom contact forms.

Optimize support operations with automation

Streamline support processes like data entry, tool utilization, macros, and scripts. Automation empowers your team to increase efficiency, maintain consistency, and dedicate their efforts to more complex and value-added aspects of their roles.

Drive customers to convert more often with proactive support

Remove friction on product webpages with relevant answers for every customer question. Provide real-time to reduce cart abandonment with self-serve guides available as popups, tooltips, and banners.

See how top retailers are cutting costs while maintaining customer satisfaction

For your team

Interactive scripts
Decision trees & SOPs
Easy-to-navigate documentation
Searchable knowledge bases
Instant AI Answers

Where?

help desk

internal tools

For your customers

Troubleshooting and setup guides
Contact forms
NPS surveys and feedback
Knowledge base and FAQs

Where?

help center

website

mobile app

Stonly Benefits

Eliminate inefficiencies

Instantly deliver the information your support team needs to serve customers, right in your help desk and other service applications.

Resolve tickets faster

Sync your self-service and agent support so that when a customer creates a ticket, your agent has all the context needed to give a powerful first response.

Improve performance

With analytics by content, step, and person, understand what is working, what is being accessed, and where you might need improvement.