5 min read 3 Strategies for Proactive Support Support teams are becoming a more strategic driver of customer success. With AI and automation reducing ticket volume, it’s opening the door for customer service leaders to go beyond quick resolution and
Agent Experience 8 min read 7 Proven Methods for Better BPO Management in 2025 Does your BPO customer support relationship feel more transactional than collaborative? If so, you’re not alone. BPOs often feel far removed from internal support teams. But they don't have to
Self-Serve Support 3 min read Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service. “Partnering with Stonly is part of
AI 2 min read Should You Build a Customer Service AI Bot? Two weeks ago, Klarna released impressive numbers claiming their AI bot could do the work of 700 agents. According to the company, their bot was built internally based on OpenAI LLMs and uses
AI 6 min read The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
