The Stonly Blog

10 Best Zendesk Knowledge Alternatives: 2026 Comparison

Zendesk Knowledge is a widely used solution for customer support documentation. But like any tool, it has its limitations. Some support teams have noted frustrations with its support for static articles only, the

14 min read

7 Best Bloomfire Alternatives: 2026 Comparison Guide

Bloomfire has become a popular enterprise knowledge management platform. However, it doesn't fit every team's needs. Support teams often encounter challenges with static content that can't adapt

12 min read

7 Best AI Knowledge Base Software for Support Teams in 2026

Your support team is drowning in tickets that customers could easily answer themselves if only they could find the right information. Meanwhile, your agents waste hours answering the same questions repeatedly instead of

14 min read

10 Best Knowledge Base Software for 2026 [Full Comparison]

Knowledge base software platforms look similar on the surface, but they're built for fundamentally different audiences and workflows. While they all help you organize and share knowledge, the features you need

5 min read

3 Strategies for Proactive Support

Support teams are becoming a more strategic driver of customer success. With AI and automation reducing ticket volume, it’s opening the door for customer service leaders to go beyond quick resolution and

8 min read

7 Proven Methods for Better BPO Management in 2025

Does your BPO customer support relationship feel more transactional than collaborative? If so, you’re not alone. BPOs often feel far removed from internal support teams. But they don't have to

3 min read

Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience

Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service. “Partnering with Stonly is part of

AI 2 min read

Should You Build a Customer Service AI Bot?

Two weeks ago, Klarna released impressive numbers claiming their AI bot could do the work of 700 agents. According to the company, their bot was built internally based on OpenAI LLMs and uses

AI 6 min read

The Future of Customer Service Hinges on the Quality of Your Knowledge

We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.

Customer Support 10 min read

Mean Time to Resolution: 3 Strategies to Improve This Month

Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.