Call Deflection: 7 Strategies to Delight Your Customers Call deflection reduces low-impact customer calls so your agents can focus on more complex issues. This guide gives you 7 proven call deflection strategies.
Customer Service Call Scripts: Benefits, Tips, and Templates Customer service call scripts give your agents a playbook they can count on at all times. In this article, we’ll show you how to write a great call script, along with templates you can edit and use right away.
Get Self-Serve Support Right With These 5 Steps We’ve talked with hundreds of support professionals to find out what the best self-serve support strategy is. We took what we learned and built a 5-step plan.
How to Build an Actionable NPS Program To build a great NPS program, you need to know how to measure NPS and what to do with it. Read this article for a step-by-step guide.
How Your Company Should Invest in Customer Delight If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how to do it.
