Introducing Stonly 2: Interactive Guidance for the Customer Journey Stonly 2 is a full platform for improving customer adoption, on-demand support, and employee productivity. Explore our new features!
support 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
5 Things to Do When Support Volume Spikes Threaten Your Goals Spikes can crush any process. For support leaders, unforeseen or unusual volume will derail your whole support team and have effects that last long beyond the temporary spike. From extreme customer frustration and
How to Make Support a Key Player in Revenue Growth If you think support is just a function designed to answer customers’ technical inquiries and try to keep costs down while doing it, you’re wrong. And thinking about support this way can
How to Get Support Escalation Right (and Why It Matters) Are you a support leader looking for ways to improve your CSAT and improve your team’s productivity this quarter? You might want to take a look at your escalation process. Not only
