5 Things To Do When Support Volume Spikes Threaten Your Goals Spikes can crush any process. For support leaders, unforeseen or unusual volume will derail your whole support team and have effects that last long beyond the temporary spike. From extreme customer frustration and
How to make support a key player in revenue growth If you think support is just a function designed to answer customers’ technical inquiries and try to keep costs down while doing it, you’re wrong. And thinking about support this way can
How to Get Support Escalation Right (And Why it Matters) Are you a support leader looking for ways to improve your CSAT and improve your team’s productivity this quarter? You might want to take a look at your escalation process. Not only
support 5 tips to manage your newly remote support team Learn from support pros with years of remote experience how to manage your distributed support team.
support Three things great support teams do that others don't Great support teams are created and cultivated through an ongoing process of intentional decision-making. Here are three things you can do to set your team apart from the rest.
