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Why Self-Service IS Your Top-Tier Support
Self Serve Support

Why Self-Service IS Your Top-Tier Support

When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.

  • Julia Salem
    Julia Salem
8 min read
The Do’s and Don’ts of Support and Product Collaboration
Customer Support

The Do’s and Don’ts of Support and Product Collaboration

From good communication to shared empathy, when support effectively collaborates with product, it unlocks an extraordinary customer experience.

  • Arpita Goala
    Arpita Goala
7 min read
Help Center Articles Are Underutilized: Here’s How to Fix That
Self Serve Support

Help Center Articles Are Underutilized: Here’s How to Fix That

If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.

  • Julia Salem
    Julia Salem
8 min read
Product Stickiness: Why Customer Success Leaders Should Care
Customer Success

Product Stickiness: Why Customer Success Leaders Should Care

Here's why your customer success team needs to be laser-focused on product stickiness and helping customers with feature adoption.

  • Alexis Fogel
    Alexis Fogel
10 min read
Mean Time to Resolution: 3 Strategies to Improve This Month
Self Serve Support

Mean Time to Resolution: 3 Strategies to Improve This Month

Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.

  • Julia Salem
    Julia Salem
10 min read
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