AI 2 min read September 3, 2025 Should You Build a Customer Service AI Bot? Two weeks ago, Klarna released impressive numbers claiming their AI bot could do the work of 700 agents. According to the company, their bot was built internally based on OpenAI LLMs and uses
AI 6 min read September 3, 2025 The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
Customer Success 10 min read July 24, 2025 Product Stickiness: Why Customer Success Leaders Should Care Here's why your customer success team needs to be laser-focused on product stickiness and helping customers with feature adoption.
Customer Success 9 min read July 24, 2025 How Customer Success Can Help Drive Product Adoption Customer success and product adoption go hand-in-hand. But it’s very hard—maybe impossible—to retain customers who aren’t actively using your product.
3 min read July 24, 2025 Better Target Your Customers with Our New Segment Integration We are pleased to announce the public release of our Segment integration. Now, you can send any customer data collected by Segment directly to Stonly to better target users with relevant in-product guidance.
4 min read July 24, 2025 Introducing Stonly 2: Interactive Guidance for the Customer Journey Stonly 2 is a full platform for improving customer adoption, on-demand support, and employee productivity. Explore our new features!
5 min read July 25, 2025 Building a Startup in the Right Locations with the Right People and Investors Founder reflections on the choice to start Stonly with offices in three countries and why he chose to raise venture capital money instead of bootstrapping.
4 min read July 25, 2025 Starting Stonly and Raising $3.5M from Accel – a Founder's Thoughts Announcing a seed round led by Accel and the opening of our US office in New York and reflecting on key questions that others may also face in their careers: 1) when do you know it is time to leave your current company? 2) how to choose what you build (next)?
product hunt 1 min read September 13, 2021 The Step-by-Step Guide for a Successful Product Hunt Launch Standing out with your product launch on a product hunt isn't easy. Here's a step-by-step guide on how to do a successful product launch on the product hunt.
1 min read July 25, 2025 Welcome to Stonly: A New Format for Explaining Things Welcome to Stonly's blog where customer success and product managers turn for building interactive step-by-step guides learning best practices on customer care
