Agent copilot

The smartest AI copilot for customer support

Grounded in a deep understanding of your company knowledge, support processes and customer context, Agent Copilot provides reliable assistance and automation across every ticket.

Works inside

Other ticketing systems

Agent Copilot determines the next best step, takes action and gets it right

Copilot stays with cases from first reply to resolution. It finds the right answer or process, drafts ready-to-send responses and automates work so reps resolve cases faster and more consistently.

Knowledge

Customer data

Ticket info

Business Process Agents

Custom skills

Processes

Deliver all the information required for each ticket

Copilot proactively surfaces knowledge at every turn. Support reps can ask questions and dig deeper with conversational AI that taps into all of the knowledge and context required.

Guide agents through processes quickly and correctly

For issues that require agents to follow a defined process, Copilot finds the right one and walks them through it step by step. As they follow the processes, updates and actions are automated to speed up the resolution.

Automate resolutions for high volume issues

Setup Business Process Agents that follow your processes, take approved actions and automate all of the work required to resolve the issue. Your support reps stay in the loop, approving their work and communicating with the customer.

Draft responses that are ready-to-send

Whether you're ready to answer the customer directly, or need to reply and ask for more information, Copilot drafts messages that are effective, well written and follow your brand guidelines.

/ confirm-identification

Confirm the customer's identityWalks through your verification steps in order, checks the customer's answers and confirms their identity before anything sensitive happens.

/ flag-churn-risk

Flag an at-risk accountSpots frustration or cancellation signals in the ticket, pulls the account context and routes a structured alert to the account owner or CS team.

/ escalate-to-engineering

Loop in engineeringPackages the reproduction steps, environment details and impact from the ticket into the format your engineering team expects and opens the ticket in their tracker.

/ knowledge-gap

Report a knowledge gapWrites up a gap in the knowledge as a structured report, ready to send to your knowledge team.

/ shift-handoff

Hand off the shiftCopilot compiles everything still open, what's blocked and what needs watching into a note the next team can actually use.

Customize your Copilot to automate repeat tasks

Set up Skills for the routine work that takes up your support team’s time. Trigger a Skill and Agent Copilot completes it in seconds.

/ triage-issue

Triage the issueReads the ticket, matches it against the categories and rules you define and tells the support rep the priority level for this specific ticket.

/ feature-request

Log a feature requestCaptures what the customer asked for and the reason behind it, then drafts a structured feature request ready for your product team to review.

/ run-escalation

Run an escalationCopilot gathers everything the next team needs and kicks off your escalation flow — without your agent copy-pasting a thing.

/ bug-report

Write a bug reportAgent Copilot pulls the details from the ticket and drafts a complete, formatted bug report, ready to hand to engineering.

New skill

Add skill

See how Agent Copilot would work in your ticketing system

Schedule a demo and we'll walk through real tickets like the ones your team handles every day, using your own cases or examples just like them.