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Deliver outstanding customer support with guided precision

Stonly's interactive guides lead customer support agents through troubleshooting and help them quickly learn and choose the ideal response.

20%
Less time spent on solving tickets
"Our agents are finding the right answers a lot faster! They, and our customers, are super happy."

Julien Talbot, User Support Project Manager

Deliver faster ticket resolution with fewer resources

Interactive knowledge bases help agents find and learn the gold-standard answer fast, and without interrupting a neighbor.

Improve support agent quality and consistency

Scripted guides help agents, new and old, troubleshoot, respond to, and fill ticket fields automatically and consistently.

Increase CSAT by avoiding the #1 support frustration

Self-serve activity logs and custom contact forms give agents better data to start and deliver help without frustrating back and forth.

Stop choosing between serving well and serving fast! Stonly helps you do both.

  • Guide agents to better service every time

    Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves troubleshooting scenarios and makes the most out of your current macros and workflows.

  • Ramp new agents in record time

  • Automate support actions like tagging and qualification

  • Update scripts and workflows in real-time

  • Improve ticket escalation with better data and insights

Guide agents to better service every time

Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves troubleshooting scenarios and makes the most out of your current macros and workflows.

Improve agent performance, fast!

Trusted by 5-star support and product teams

Fully integrated with Zendesk and other support tools

Add Stonly to popular help desk platforms, like Zendesk, to get the detailed history of each self-serve step taken by your customers prior to contacting you.

No-code integration

Embed Stonly guides on your website, add them inside your content or knowledge management system, integrate Stonly with your customer support CRM or offer it as a chat widget inside your app or website – in just minutes, thanks to our no-code solution.

Scripted guides

Ensure consistent support, rapid agent onboarding, and accurate ticket data with scripted agent guides and playbooks.

Internal knowledge base

Deliver the information your agents are looking for with an interactive internal knowledge base.

Need to improve ticket resolution speed? Stonly can help.