Knowledge Base Software for Call Centers
Maximize contact center efficiency while providing
consistent and timely service across every agent.
"Our agents are finding the right answers a lot faster! They, and our customers, are super happy."
Julien Talbot, User Support Project Manager
Make information available when & where agents need it
Answer agent questions instantly and reliably with AI
Update and improve knowledge easily
Eliminate errors with interactive decision trees
Call center knowledge base software that lets you:
Ramp new agents faster
Encourage agents to help customers from day one with real-time guidance in their flow of work—No memorization required.
Improve agent performance
With analytics by content, step, and person, understand what is working, what is being accessed, and where you might need improvement.
Ensure SOP
compliance
Track that agents are following crucial steps using decision trees and checklists that adapt to complex workflows.
- Interactive scripts
- Decision trees & SOPs
- Easy-to-navigate documentation
- Searchable knowledge bases
- Walkthroughs for internal systems
- Instant AI Answers
See how top call centers use knowledge management to cut costs while maintaining service quality
Knowledge managers and content creators love Stonly
Create content that is far more effective
Maintain content and keep people up to date
Measure the impact of your knowledge
Stonly's call center knowledge base software features
Accurate AI Answers
AI trained directly on structured Stonly guides for more reliable responses.
Help desk integrations
Avoid agent context-switching by adding your knowledge base directly to Zendesk and Salesforce.
Powerful search
Search topics, guides and steps to find the right solution in fewer clicks.
Multimedia content
Add images, GIFs, videos, and annotations to bring your agent knowledge content to life.
Robust analytics
Collect feedback, measure, and improve the impact of knowledge on your business.
Rights management
Choose who can create, edit, and see your content, down to the guide level.
Frequently asked questions about a call center knowledge base
- What is a call center knowledge base?
- Why do call center agents need a knowledge base?
- What does a call center knowledge base typically include?
- What are the benefits of a call center knowledge base?
