Knowledge Management for
Contact Centers

Maximize contact center efficiency while providing
consistent and timely service across every agent.

20%

Less time spent on solving tickets

"Our agents are finding the right answers a lot faster! They, and our customers, are super happy."

Julien Talbot, User Support Project Manager

Make information available when & where agents need it

Empower agents to speak like experts with step-by-step, interactive decision trees, scripts, and guides that deliver the right response or next action every time. Improve troubleshooting scenarios and make the most out of your current macros and workflows.

Answer agent questions instantly and reliably with AI

With Stonly’s AI Answers, encourage agents to ask questions wherever they need assistance rather than interrupting other employees. Ensure answers are relevant based on the agent’s current context and accurate by only pulling from approved docs.

Update and improve knowledge easily

Track how agents adhere to scripts and measure the effectiveness of each guided step. Push new content and branches to all of your agents instantly and effortlessly to continuously improve agent performance and customer experience.