support 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
How to Make Support a Key Player in Revenue Growth If you think support is just a function designed to answer customers’ technical inquiries and try to keep costs down while doing it, you’re wrong. And thinking about support this way can
support Three Things Great Support Teams Do That Others Don't Great support teams are created and cultivated through an ongoing process of intentional decision-making. Here are three things you can do to set your team apart from the rest.
agents Improving Agent CSATs and Productivity on Zendesk with Interactive Guides With Stonly, companies can create step-by-step scripted guides that can help agents being more productive while providing a better services to customers.
support Reducing Turnover in Customer Service Teams For a long time, customer support agents were considered as second class citizens while companies did not realize that support was a key differentiator and played an important part in their growth. In
