support Three things great support teams do that others don't Great support teams are created and cultivated through an ongoing process of intentional decision-making. Here are three things you can do to set your team apart from the rest.
agents Improving agents CSATs and productivity on Zendesk with interactive guides. With Stonly, companies can create step-by-step scripted guides that can help agents being more productive while providing a better services to customers.
support Reducing turnover in customer services teams. For a long time, customer support agents were considered as second class citizens while companies did not realize that support was a key differentiator and played an important part in their growth. In
Improve NPS while reducing support cost by improving self-service help Quality self-service support is expected by customers According to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of the consumers
Why most chatbots do not deliver as expected The chatbot hype When chatbots started to sprout all around the web everyone thought that they were the future and many companies wanted to get one for commercial purposes. Nowadays, having a chatbot
