4 min read July 24, 2025 How to Help Agents Deliver Faster, Better Service with Stonly Learn how to make critical knowledge more accessible to support agents and to reduce the time to administer and record great customer service interactions.
3 min read September 9, 2025 How to Level Up Self-Serve Content in Your Help Center with Stonly Learn how to start creating powerful, step-by-step guides for your users and customers.
agents 3 min read July 29, 2025 Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support 3 min read July 24, 2025 Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
2 min read July 24, 2025 Improve NPS While Reducing Support Cost by Improving Self-Service Help Quality self-service support is expected by customers According to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of
3 min read July 25, 2025 Why Most Chatbots Do Not Deliver as Expected Chatbots are great for support - since they make integrations easy. However, in real world chatbots often don't deliver up to the expectations. Here's why
3 min read July 24, 2025 Why Your Support Matters as Much as Your Product Customer support is often the neglected area of a company compared to others. However in reality its as important as the product itself. Here's why
product hunt 1 min read September 13, 2021 The Step-by-Step Guide for a Successful Product Hunt Launch Standing out with your product launch on a product hunt isn't easy. Here's a step-by-step guide on how to do a successful product launch on the product hunt.
5 min read July 24, 2025 Deadlines: How to Align Your Team Around a Project Release Deadlines help teams keeping projects on track, however, teams are often unaligned to meet it. Here's how you can align your team for a project release deadline
1 min read July 25, 2025 Welcome to Stonly: A New Format for Explaining Things Welcome to Stonly's blog where customer success and product managers turn for building interactive step-by-step guides learning best practices on customer care
