5 Things to Do When Support Volume Spikes Threaten Your Goals Spikes can crush any process. For support leaders, unforeseen or unusual volume will derail your whole support team and have effects that last long beyond the temporary spike. From extreme customer frustration and
How to Get Support Escalation Right (and Why It Matters) Are you a support leader looking for ways to improve your CSAT and improve your team’s productivity this quarter? You might want to take a look at your escalation process. Not only
support 5 Tips to Manage Your Newly Remote Support Team Learn from support pros with years of remote experience how to manage your distributed support team.
support 8 Questions You Should Ask Every Support Rep You Interview Hiring is more challenging than ever, especially in support. Give yourself the best chance to identify top-notch support reps in every interview by changing up your approach.
How to Build a Best-in-Class Knowledge Base with Stonly Create a help center your customers will love with the Stonly Knowledge Base.
