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David Rostan

David Rostan

Co-founder at Stonly, overseeing marketing, success and sales. I like to write about how support & customer success can drive revenue growth and the shifts in the market that make that critical.

New York •
7 posts •
5 Things to Do When Support Volume Spikes Threaten Your Goals

5 Things to Do When Support Volume Spikes Threaten Your Goals

Spikes can crush any process. For support leaders, unforeseen or unusual volume will derail your whole support team and have effects that last long beyond the temporary spike. From extreme customer frustration and

  • David Rostan
    David Rostan
10 min read
How to Get Support Escalation Right (and Why It Matters)

How to Get Support Escalation Right (and Why It Matters)

Are you a support leader looking for ways to improve your CSAT and improve your team’s productivity this quarter? You might want to take a look at your escalation process. Not only

  • David Rostan
    David Rostan
7 min read
5 Tips to Manage Your Newly Remote Support Team
support

5 Tips to Manage Your Newly Remote Support Team

Learn from support pros with years of remote experience how to manage your distributed support team.

  • David Rostan
    David Rostan
7 min read
8 Questions You Should Ask Every Support Rep You Interview
support

8 Questions You Should Ask Every Support Rep You Interview

Hiring is more challenging than ever, especially in support. Give yourself the best chance to identify top-notch support reps in every interview by changing up your approach.

  • David Rostan
    David Rostan
7 min read
How to Build a Best-in-Class Knowledge Base with Stonly

How to Build a Best-in-Class Knowledge Base with Stonly

Create a help center your customers will love with the Stonly Knowledge Base.

  • David Rostan
    David Rostan
5 min read
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