AI Should You Build a Customer Service AI Bot? Two weeks ago, Klarna released impressive numbers claiming their AI bot could do the work of 700 agents. According to the company, their bot was built internally based on OpenAI LLMs and uses
AI The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
Customer Support Mean Time to Resolution: 3 Strategies to Improve This Month Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.
Customer Support Help Center Articles Are Underutilized: Here’s How to Fix That If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.
Self-Serve Support The Do’s and Don’ts of Self-Serve Support Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.
