17 min read September 23, 2021 15 Best Knowledge Base Examples in 2024 [Critically Reviewed] If you’re looking to create a knowledge base to help your customers self-serve and reduce stress on your limited support resources, it’s worth taking a look at companies that are building
15 min read September 17, 2021 How to Build a Customer Service Knowledge Base: A Detailed Guide Here’s a step-by-step guide on how to build a customer service knowledge base, with best practices to keep in mind and 10 common mistakes to avoid.
15 min read August 31, 2021 Intercom Alternatives: 11 Tools That Give You More for Less The tools you need to replace Intercom’s expensive all-in-one suite with a tech stack of specialized tools that perform better—and cost less.
10 min read August 24, 2021 7 Essential Benefits of a Knowledge Base for Support Teams Are you wondering if creating a knowledge base is worth the time, effort, and hassle? These knowledge base benefits may help you decide quicker.
13 min read August 17, 2021 How to Create a Knowledge Base: The Definitive Guide Create a self-service knowledge base to optimize customer support, deepen your relationship with them, and help agents be more productive.
support 5 min read July 27, 2021 First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
10 min read January 21, 2021 Customer Service Call Scripts: Benefits, Tips, and Templates Customer service call scripts give your agents a playbook they can count on at all times. In this article, we’ll show you how to write a great call script, along with templates you can edit and use right away.
12 min read January 20, 2021 What is Customer Self-Serve Support & Why Companies Need It? We’ve talked with hundreds of support professionals to find out what the best self-serve support strategy is. We took what we learned and built a 5-step plan.
11 min read January 19, 2021 What is an NPS Program & How to Build One? [Detailed Guide] To build a great NPS program, you need to know how to measure NPS and what to do with it. Read this article for a step-by-step guide.
12 min read January 13, 2021 What is Customer Delight? The Ultimate Guide If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how to do it.
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