3 min read December 18, 2020 Better Target Your Customers with Our New Segment Integration We are pleased to announce the public release of our Segment integration. Now, you can send any customer data collected by Segment directly to Stonly to better target users with relevant in-product guidance.
13 min read November 18, 2020 10 Customer Intimacy Strategies to Drive Higher Revenue Is customer intimacy part of your 2021 strategy? If not, it should be. In this article, we'll give you 10 actionable customer intimacy strategies and show you which ones work best for different types (and sizes) of companies.
4 min read October 14, 2020 Introducing Stonly 2: Interactive Guidance for the Customer Journey Stonly 2 is a full platform for improving customer adoption, on-demand support, and employee productivity. Explore our new features!
support 8 min read September 21, 2020 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
support 7 min read May 12, 2020 5 Tips to Manage Your Newly Remote Support Team Learn from support pros with years of remote experience how to manage your distributed support team.
support 7 min read April 7, 2020 8 Questions You Should Ask Every Support Rep You Interview Hiring the right support representatives for your company can be tough. Ask these support rep questions to your potential candidates to make the process smooth
5 min read March 5, 2020 Building a Startup in the Right Locations with the Right People and Investors Founder reflections on the choice to start Stonly with offices in three countries and why he chose to raise venture capital money instead of bootstrapping.
4 min read February 25, 2020 Starting Stonly and Raising $3.5M from Accel – a Founder's Thoughts Announcing a seed round led by Accel and the opening of our US office in New York and reflecting on key questions that others may also face in their careers: 1) when do you know it is time to leave your current company? 2) how to choose what you build (next)?
5 min read February 25, 2020 How to Build a Best-in-Class Knowledge Base with Stonly Create a help center your customers will love with the Stonly Knowledge Base.
4 min read February 24, 2020 How to Help Agents Deliver Faster, Better Service with Stonly Learn how to make critical knowledge more accessible to support agents and to reduce the time to administer and record great customer service interactions.
