support 8 min read 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
support 7 min read 5 Tips to Manage Your Newly Remote Support Team Learn from support pros with years of remote experience how to manage your distributed support team.
support 7 min read 8 Questions You Should Ask Every Support Rep You Interview Hiring the right support representatives for your company can be tough. Ask these support rep questions to your potential candidates to make the process smooth
5 min read Building a Startup in the Right Locations with the Right People and Investors Founder reflections on the choice to start Stonly with offices in three countries and why he chose to raise venture capital money instead of bootstrapping.
4 min read Starting Stonly and Raising $3.5M from Accel – a Founder's Thoughts Announcing a seed round led by Accel and the opening of our US office in New York and reflecting on key questions that others may also face in their careers: 1) when do you know it is time to leave your current company? 2) how to choose what you build (next)?
5 min read How to Build a Best-in-Class Knowledge Base with Stonly Create a help center your customers will love with the Stonly Knowledge Base.
4 min read How to Help Agents Deliver Faster, Better Service with Stonly Learn how to make critical knowledge more accessible to support agents and to reduce the time to administer and record great customer service interactions.
3 min read How to Level Up Self-Serve Content in Your Help Center with Stonly Learn how to start creating powerful, step-by-step guides for your users and customers.
agents 3 min read Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support 3 min read Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
