18 min read May 28, 2026 13 Best Knowledge Base Software for 2026 [Full Comparison] Knowledge base software platforms look similar on the surface, but they're built for fundamentally different audiences and workflows. While they all help you organize and share knowledge, the features you need
Agent Experience 8 min read April 21, 2026 7 Proven Methods for Better BPO Management in 2026 Does your BPO customer support relationship feel more transactional than collaborative? If so, you’re not alone. BPOs often feel far removed from internal support teams. But they don't have to
Self-Serve Support 3 min read July 29, 2025 Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service. “Partnering with Stonly is part of
AI 2 min read September 3, 2025 Should You Build a Customer Service AI Bot? Two weeks ago, Klarna released impressive numbers claiming their AI bot could do the work of 700 agents. According to the company, their bot was built internally based on OpenAI LLMs and uses
AI 6 min read September 3, 2025 The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
Customer Support 10 min read September 3, 2025 Mean Time to Resolution: 3 Strategies to Improve This Month Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.
8 min read September 4, 2025 Help Center Articles Are Underutilized: Here’s How to Fix That If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.
Customer Support 10 min read April 21, 2026 5 Challenges Marketplace Customer Support Leaders Must Navigate in 2026 Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?
5 min read September 9, 2025 The Do’s and Don’ts of Self-Serve Support Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.
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