support How to Improve Your First Contact Resolution? 4-Step Guide When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.
support First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
support 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
support 5 Tips to Manage Your Newly Remote Support Team Learn from support pros with years of remote experience how to manage your distributed support team.
support 8 Questions You Should Ask Every Support Rep You Interview Hiring the right support representatives for your company can be tough. Ask these support rep questions to your potential candidates to make the process smooth
