support 8 min read July 24, 2025 How to Improve Your First Contact Resolution? 4-Step Guide When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.
support 5 min read July 24, 2025 First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
support 8 min read July 24, 2025 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
support 7 min read July 24, 2025 5 Tips to Manage Your Newly Remote Support Team Learn from support pros with years of remote experience how to manage your distributed support team.
support 7 min read July 24, 2025 8 Questions You Should Ask Every Support Rep You Interview Hiring the right support representatives for your company can be tough. Ask these support rep questions to your potential candidates to make the process smooth
agents 3 min read July 29, 2025 Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support 3 min read July 24, 2025 Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
