Customer Success 7 min read 5 Steps to Create a Successful Customer Onboarding Framework Discover how to create a customer onboarding framework that leads customers to their immediate value.
Self-Serve Support 10 min read 8 Ways to Increase Your CSAT Score The CSAT score is a classic customer satisfaction metric. However, increasing a CSAT score is challenging. In this article, we’ll show you 8 specific ways you can boost your CSAT score.
10 min read Call Deflection: 7 Strategies to Delight Your Customers Call deflection reduces low-impact customer calls so your agents can focus on more complex issues. This guide gives you 7 proven call deflection strategies.
culture 2 min read How You Can Support Ukraine Everyone at Stonly is closely following the unjustified invasion of Ukraine. We stand strongly against this violence and the attack on innocent people. We are saddened that so many have been forced to fight and forced to flee their homes.
support 8 min read How to Improve Your First Contact Resolution? 4-Step Guide When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.
