Self-Serve Support 8 Ways to Increase Your CSAT Score The CSAT score is a classic customer satisfaction metric. However, increasing a CSAT score is challenging. In this article, we’ll show you 8 specific ways you can boost your CSAT score.
Call Deflection: 7 Strategies to Delight Your Customers Call deflection reduces low-impact customer calls so your agents can focus on more complex issues. This guide gives you 7 proven call deflection strategies.
culture How You Can Support Ukraine Everyone at Stonly is closely following the unjustified invasion of Ukraine. We stand strongly against this violence and the attack on innocent people. We are saddened that so many have been forced to fight and forced to flee their homes.
support How to Improve Your First Contact Resolution? 4-Step Guide When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.
Self-Serve Support 4 Quick Wins to Deliver Better Self-Serve Support Use these 4 tactics to improve your self-serve support by next week.
