Meredith Metsker

If you’re looking to create a knowledge base to help your customers self-serve and reduce stress on your limited support resources, it’s worth taking a look at companies that are building

Here’s a step-by-step guide on how to build a customer service knowledge base, with best practices to keep in mind and 10 common mistakes to avoid.

The tools you need to replace Intercom’s expensive all-in-one suite with a tech stack of specialized tools that perform better—and cost less.

Are you wondering if creating a knowledge base is worth the time, effort, and hassle? These knowledge base benefits may help you decide quicker.

Create a self-service knowledge base to optimize customer support, deepen your relationship with them, and help agents be more productive.