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Meredith Metsker

Meredith Metsker

Content Marketing Manager

4 posts •
How Your Company Should Invest in Customer Delight

How Your Company Should Invest in Customer Delight

If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how to do it.

  • Meredith Metsker
    Meredith Metsker
11 min read
8 Ways to Increase Your CSAT Score

8 Ways to Increase Your CSAT Score

The CSAT score is a classic customer satisfaction metric. However, increasing a CSAT score is challenging. In this article, we’ll show you 8 specific ways you can boost your CSAT score.

  • Meredith Metsker
    Meredith Metsker
9 min read
10 Customer Intimacy Strategies to Try in 2021

10 Customer Intimacy Strategies to Try in 2021

Is customer intimacy part of your 2021 strategy? If not, it should be. In this article, we'll give you 10 actionable customer intimacy strategies and show you which ones work best for different types (and sizes) of companies.

  • Meredith Metsker
    Meredith Metsker
13 min read
Improve Your First Contact Resolution With This 4-Step Plan
support

Improve Your First Contact Resolution With This 4-Step Plan

When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.

  • Meredith Metsker
    Meredith Metsker
8 min read
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