8 min read Help Center Articles Are Underutilized: Here’s How to Fix That If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.
10 min read 5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024 Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?
5 min read The Do’s and Don’ts of Self-Serve Support Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.
5 min read Acing Your First 90 Days as a Customer Support Leader Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few
8 min read Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
Self-Serve Support 7 min read The Targeted Approach to Self-Serve Support Conventional approaches to self-serve are wrong. This targeted approach will help you improve self-serve and decrease support costs quickly (and easily).
8 min read Why Self-Service IS Your Top-Tier Support When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.
17 min read 12 Best Knowledge Base Software As companies scale the use of their products, knowledge base software enables outcomes like reduced expenses, increased retention, and improved NPS.
8 min read 8 Knowledge Management Challenges You Must Solve ASAP Discover some common challenges of knowledge management and how to overcome them.
4 min read Schneider Electric: Maximizing Software ROI with Digital Adoption Stonly caught up with Arun Serikar, Vice President of Digital HR at Schneider Electric, to discuss his revolutionary approach to driving employee adoption at scale.
