10 min read Internal Knowledge Base: What, Why, and How? [Definitive Guide] An internal knowledge base helps employees get the information they need to do their job so they spend more time producing and less time searching.
9 min read How to Use a Knowledge Base for Call Centers: Detailed Guide Learn how to create a call center knowledge base to reduce ticket time-to-resolution and maintain a world-class customer experience.
14 min read 10 Best FAQ Software Tools for Customer Support Do you need FAQ software that deflects tickets, increases customer satisfaction, and reduces support costs? Here are the 10 best FAQ software out there.
13 min read 8 Help Scout Alternatives That Truly Reduce Ticket Volume Are you looking for a Help Scout alternative that improves customer support and reduces your ticket volume? Here are 8 excellent options to consider.
17 min read 15 Best Knowledge Base Examples in 2024 [Critically Reviewed] If you’re looking to create a knowledge base to help your customers self-serve and reduce stress on your limited support resources, it’s worth taking a look at companies that are building
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