Self-Serve Support Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service. “Partnering with Stonly is part of
AI The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
Customer Support 5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024 Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?