3 min read February 24, 2020 How to Level Up Self-Serve Content in Your Help Center with Stonly Learn how to start creating powerful, step-by-step guides for your users and customers.
agents 3 min read October 16, 2019 Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support 3 min read September 3, 2019 Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
2 min read August 29, 2019 Improve NPS While Reducing Support Cost by Improving Self-Service Help Quality self-service support is expected by customers According to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of the consumers
3 min read August 27, 2019 Why Most Chatbots Do Not Deliver as Expected Chatbots are great for support - since they make integrations easy. However, in real world chatbots often don't deliver up to the expectations. Here's why
3 min read August 23, 2019 Why Your Support Matters as Much as Your Product Customer support is often the neglected area of a company compared to others. However in reality its as important as the product itself. Here's why
product hunt 1 min read August 20, 2019 The Step-by-Step Guide for a Successful Product Hunt Launch Standing out with your product launch on a product hunt isn't easy. Here's a step-by-step guide on how to do a successful product launch on the product hunt.
5 min read June 24, 2019 Deadlines: How to Align Your Team Around a Project Release Deadlines help teams keeping projects on track, however, teams are often unaligned to meet it. Here's how you can align your team for a project release deadline
1 min read June 24, 2019 Welcome to Stonly: A New Format for Explaining Things Welcome to Stonly's blog where customer success and product managers turn for building interactive step-by-step guides learning best practices on customer care
