Your path to customer service automation

Adaptive knowledge, AI and process automation to resolve every customer issue faster and better.

Thousands of companies support millions of customers with Stonly

20

Reduction in resolution time

50

Decrease in support tickets

58

Faster agent ramp time

20

Reduction in resolution time

88% of customers want to self-serve. Only 13% do.

Contact support or abandon

Successfully self-serve

Contact support or abandonSuccessfully self-serve

72% of agents struggle to find the information needed to respond to customers.

Frustration, escalations, mistakes

Efficiency

Connect people with the right knowledge, when and where they need it

Create knowledge that can handle every customer scenario

Make guideswalkthroughschecklistsand knowledge basesthat adapt to each customer’s needs and situation to provide the right resolution.

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Deliver knowledge contextually so it gets used more often

Give agentsthe guidance they need to solve each ticket in the flow of work. Empower customersto self-serve when and where they need help. Use your data to surface the right content every time.

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Provide instant, accurate answers with AI

Our AI leverages your knowledge to respond to each request with the ideal solution, be it an easy answer or more in-depth guidance. It works well for every question, even the most critical and complex ones.

Easily make, maintain, and measure the impact of your knowledge

Stonly makes it easy to create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.

One knowledge platform for your agents and customers

Resolve customer questions instantly with AI-powered self-service

Learn about self-serve support

Improve handle time and response quality with guided decision trees for your agents

Learn about agent knowledge

Integrated with your support, data, and knowledge tools

Drive real results

Improve service speed and quality
Empower more customers to self-serve
Ramp agents faster with less time training
Increase customer satisfaction
Keep knowledge accurate and up to date

Our team will help you make an impact, fast

We’ve worked with over a thousand companies, and know how to create effective support knowledge. We’ll help you identify high impact opportunities and bring them to life.

Want to see how many hours a week your support team could save?

We’ll create an ROI analysis for your company and show you the best playbooks for improving support efficiency.

See why top companies love Stonly

RemoteLock slashes new agent onboarding time by over 50%

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Personio serves thousands of customers faster and more effectively

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See all customer stories