Delight customers and
decrease tickets

Customers prefer to self-serve. Make it easy for them with an interactive help center, proactive support, and AI answers to every question.

70%

Self-solve successfully

“With Stonly, we can offer real-time solutions directly within our application, transforming the customer experience into one seamless interaction.”

Marco RicciardiSenior Program Manager

50%

Decrease in support tickets

“We’re expanding the use of Stonly internally and externally, with over 5,000 product experts and employees using the platform for consistent one-to-many guidance.”

Thomas ThieffryHead of Product

21%

CSAT score improvement

“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”

Patrick O’KeefeVP of Customer Experience

70%

Self-solve successfully

“With Stonly, we can offer real-time solutions directly within our application, transforming the customer experience into one seamless interaction.”

Marco RicciardiSenior Program Manager

Improve satisfaction with better self-serve experiences

Stonly’s interactive guides adapt to each customer’s needs and situation to make customers successful far more often than traditional articles.

Learn more about guides

Reduce unnecessary tickets with AI Answers

Stonly’s AI deeply understands and responds to each question with an easy answer or the right guide for the situation. Responses are accurate and relevant based on your pre-defined knowledge sources.

Learn more about AI Answers

Provide the right help at the point of need

Don’t make customers go searching for your help content. Use your data to surface the right content in your app or on your website with Stonly’s widget, tooltips, banners, and hotspots.

Decrease handle time with a smoother handoff to live support

Stonly integrates with help desk tools, like Zendesk and Salesforce. This saves time and reduces back-and-forth by giving agents all the information they need about each customer’s case.