The Do’s and Don’ts of Self-Serve Support

Personalized support that’s available in an instant—it’s what customers want. Self-serve support, when done right, feels like it is a feature of your services and leads people to success at their own pace by pre-empting and answering questions while resolving issues on the spot. 

However, traditional self-serve support channels are static, difficult to measure, and lack personalization. If your customers find your self-serve experience lacking, they’ll skip it and contact support instead. Or worse, they never contact support and eventually churn. 

After working with over 1,000 companies on their self-serve support strategies, we've uncovered the do’s and don’ts of building an extraordinary self-serve experience. Watch this webinar as we reveal them all for the first time. 

You'll learn how to: 

• Enhance your self-serve support to reduce customer churn
• Build and distribute help content that reduces ticket volume and customer friction 
• Create a better agent hand-off experience to improve productivity and quality of answers