10 min read February 21, 2024 5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024 Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?
5 min read February 19, 2024 The Do’s and Don’ts of Self-Serve Support Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.
5 min read February 16, 2024 Acing Your First 90 Days as a Customer Support Leader Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few
8 min read February 14, 2024 Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
Self-Serve Support 7 min read February 12, 2024 The Targeted Approach to Self-Serve Support Conventional approaches to self-serve are wrong. This targeted approach will help you improve self-serve and decrease support costs quickly (and easily).
