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Customer Success

A collection of 13 posts

Product Stickiness: Why Customer Success Leaders Should Care
Customer Success

Product Stickiness: Why Customer Success Leaders Should Care

Here's why your customer success team needs to be laser-focused on product stickiness and helping customers with feature adoption.

  • Alexis Fogel
    Alexis Fogel
10 min read
Training CSMs to Understand What Matters Most to Customers
Customer Success

Training CSMs to Understand What Matters Most to Customers

If you want better results, you need to flip the script. You need to figure out how to train your CSMs to understand what truly matters to your customers’ businesses, then take appropriate action.

  • Julia Salem
    Julia Salem
8 min read
Boost Your Customer Success Strategy by Enabling CSMs to be Trusted Advisors
Customer Success

Boost Your Customer Success Strategy by Enabling CSMs to be Trusted Advisors

The best customer success strategy positions your customer success managers (CSMs) as trusted advisors. You want your customers to see your CSMs as more than product experts or another customer service team. That’s very easy to say. It’s much harder to do.

  • Julia Salem
    Julia Salem
8 min read
Customer Onboarding: How to Guide Customers to Immediate Value
Customer Success

Customer Onboarding: How to Guide Customers to Immediate Value

Discover how a strong customer onboarding framework can guide customers to the immediate value of your product.

  • Alex Friend
    Alex Friend
13 min read
How Customer Success Can Help Drive Product Adoption
Customer Success

How Customer Success Can Help Drive Product Adoption

Customer success and product adoption go hand-in-hand. But it’s very hard—maybe impossible—to retain customers who aren’t actively using your product.

  • Alexis Fogel
    Alexis Fogel
9 min read
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