Customer Support Acing Your First 90 Days as a Customer Support Leader Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few
Self-Serve Support Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
Self-Serve Support The Targeted Approach to Self-Serve Support Conventional approaches to self-serve are wrong. This targeted approach will help you improve self-serve and decrease support costs quickly (and easily).
Self-Serve Support Why Self-Service IS Your Top-Tier Support When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.
customer service Three Things Great Support Teams Do That Others Don't Great support teams are created and cultivated through an ongoing process of intentional decision-making. Here are three things you can do to set your team apart from the rest.
