Customer Support 5 min read Acing Your First 90 Days as a Customer Support Leader Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few
Self-Serve Support 8 min read Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
Self-Serve Support 7 min read The Targeted Approach to Self-Serve Support Conventional approaches to self-serve are wrong. This targeted approach will help you improve self-serve and decrease support costs quickly (and easily).
Self-Serve Support 8 min read Why Self-Service IS Your Top-Tier Support When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.
17 min read 12 Best Knowledge Base Software As companies scale the use of their products, knowledge base software enables outcomes like reduced expenses, increased retention, and improved NPS.
