10 min read February 21, 2024 5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024 Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?
5 min read February 19, 2024 The Do’s and Don’ts of Self-Serve Support Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.
5 min read February 16, 2024 Acing Your First 90 Days as a Customer Support Leader Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few
8 min read February 14, 2024 Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
Self-Serve Support 7 min read February 12, 2024 The Targeted Approach to Self-Serve Support Conventional approaches to self-serve are wrong. This targeted approach will help you improve self-serve and decrease support costs quickly (and easily).
8 min read February 9, 2024 Why Self-Service IS Your Top-Tier Support When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.
8 min read November 17, 2022 8 Knowledge Management Challenges You Must Solve ASAP Discover some common challenges of knowledge management and how to overcome them.
4 min read November 16, 2022 Schneider Electric: Maximizing Software ROI with Digital Adoption Stonly caught up with Arun Serikar, Vice President of Digital HR at Schneider Electric, to discuss his revolutionary approach to driving employee adoption at scale.
7 min read November 15, 2022 The Do’s and Don’ts of Support and Product Collaboration From good communication to shared empathy, when support effectively collaborates with product, it unlocks an extraordinary customer experience.
Customer Success 10 min read September 27, 2022 Product Stickiness: Why Customer Success Leaders Should Care Here's why your customer success team needs to be laser-focused on product stickiness and helping customers with feature adoption.
