How to Build a Customer Service Knowledge Base: A Detailed Guide Here’s a step-by-step guide on how to build a customer service knowledge base, with best practices to keep in mind and 10 common mistakes to avoid.
Intercom Alternatives: 10 Tools That Give You More for Less The tools you need to replace Intercom’s expensive all-in-one suite with a tech stack of specialized tools that perform better—and cost less.
7 Essential Benefits of a Knowledge Base for Support Teams Are you wondering if creating a knowledge base is worth the time, effort, and hassle? These knowledge base benefits may help you decide quicker.
How to Create a Knowledge Base: The Definitive Guide Create a self-service knowledge base to optimize customer support, deepen your relationship with them, and help agents be more productive.
support First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
