5 min read The Do’s and Don’ts of Self-Serve Support Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.
Customer Support 5 min read Acing Your First 90 Days as a Customer Support Leader Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few
Self-Serve Support 8 min read Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
8 min read Why Self-Service IS Your Top-Tier Support When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.
4 min read Schneider Electric: Maximizing Software ROI with Digital Adoption Stonly caught up with Arun Serikar, Vice President of Digital HR at Schneider Electric, to discuss his revolutionary approach to driving employee adoption at scale.
