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Customer Service Leader Playbook: 80+ Strategies to Improve CX, Empower Agents, and Drive Efficiency
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    • The Widget
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    Integrations
    • Zendesk Integration
    • Salesforce Integration
    • Freshworks Integration
    Use Cases
    • Customer Knowledge Base
    • AI Chatbot
    • Self-serve Troubleshooting
    • Support Agent Decision Trees
    • New User Onboarding
    • Enterprise Software Adoption
    • Sales Enablement
  • Solutions
  • Solutions
    • Support Agent Knowledge
    • Self-Serve Support
    Industries
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    • Insurance
    • Marketplaces
    • Banks and Financial
    • Retail
    Featured Content
    E-book
    5 Ways To Improve Support Agent Onboarding
  • Resources
  • Stonly Resources
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    • Templates
    Learn
    • Webinars
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    • Podcasts
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    Featured Content
    E-book
    Customer Service Leader Playbook: 80+ Strategies to Improve CX, Empower Agents, and Drive Efficiency
  • Pricing
Stonly Blog
David Rostan

David Rostan

Co-founder at Stonly, overseeing marketing, success and sales. I like to write about how support & customer success can drive revenue growth and the shifts in the market that make that critical.

New York •
7 posts •
5 Things to Do When Support Volume Spikes Threaten Your Goals
10 min read

5 Things to Do When Support Volume Spikes Threaten Your Goals

Support volume spikes can be a nightmare for any company. Here are five things to do when your support volume spikes and what causes it in the first place

  • David Rostan
    David Rostan New York
Read more
How to Get Support Escalation Right (and Why It Matters)
7 min read

How to Get Support Escalation Right (and Why It Matters)

The goal of support escalation should always be offering a quick solution. Here's how to support escalation can be pulled off efficiently & why it matters

  • David Rostan
    David Rostan New York
Read more
5 Tips to Manage Your Newly Remote Support Team
support 7 min read

5 Tips to Manage Your Newly Remote Support Team

Learn from support pros with years of remote experience how to manage your distributed support team.

  • David Rostan
    David Rostan New York
Read more
8 Questions You Should Ask Every Support Rep You Interview
support 7 min read

8 Questions You Should Ask Every Support Rep You Interview

Hiring the right support representatives for your company can be tough. Ask these support rep questions to your potential candidates to make the process smooth

  • David Rostan
    David Rostan New York
Read more
How to Build a Best-in-Class Knowledge Base with Stonly
5 min read

How to Build a Best-in-Class Knowledge Base with Stonly

Create a help center your customers will love with the Stonly Knowledge Base.

  • David Rostan
    David Rostan New York
Read more
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