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    Integrations
    • Zendesk Integration
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    • Support Agent Decision Trees
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    Featured Content
    E-book
    5 Ways To Improve Support Agent Onboarding
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    Learn
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    Featured Content
    E-book
    Customer Service Leader Playbook: 80+ Strategies to Improve CX, Empower Agents, and Drive Efficiency
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Stonly Blog
Alex Friend

Alex Friend

30 posts •
5 Steps to Create a Successful Customer Onboarding Framework
Customer Success 7 min read

5 Steps to Create a Successful Customer Onboarding Framework

Discover how to create a customer onboarding framework that leads customers to their immediate value.

  • Alex Friend
    Alex Friend
Read more
How to Make Support a Key Player in Revenue Growth
8 min read

How to Make Support a Key Player in Revenue Growth

If you think support is just a function designed to answer customers’ technical inquiries and try to keep costs down while doing it, you’re wrong. And thinking about support this way can

  • Alex Friend
    Alex Friend
Read more
Three Things Great Support Teams Do That Others Don't
customer service 7 min read

Three Things Great Support Teams Do That Others Don't

Great support teams are created and cultivated through an ongoing process of intentional decision-making. Here are three things you can do to set your team apart from the rest.

  • Alex Friend
    Alex Friend
Read more
7 Churn-Busting Customer Onboarding Strategies
Customer Success 10 min read

7 Churn-Busting Customer Onboarding Strategies

Create loyal, long-term customers with these seven customer onboarding strategies.

  • Alex Friend
    Alex Friend
Read more
[2024] 6 Best Customer Onboarding Software Platforms for User Engagement
Customer Success 9 min read

[2024] 6 Best Customer Onboarding Software Platforms for User Engagement

Build the ultimate customer onboarding tech stack to reduce customer churn and increase engagement with 6 great tools

  • Alex Friend
    Alex Friend
Read more
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