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Proudly offer self-service help

Stonly’s step-by-step guides deliver an amazing guided help experience - customized to each user, simple to follow and proven more effective than help articles.

25%
Reduction in tickets
See the case study
25%
Reduction in tickets
See the case study

Stonly helped us to drastically reduce ticket openings on our most visited support pages.

Anne-Sophie Lebreton, VP Customer Support & Service

  • Present support articles in simple steps that are clear to your customer

    Traditional knowledge-base articles and videos are linear and hard to stop, start and follow along. Stonly enables you to give digestible steps using text, images or video snippets that guide users effectively to resolution.

  • Trouble-shoot and solve issues right in your support content

    Stonly collects key information and answers to adapt content to each user as they progress. Traditional help center articles use menus and jump links that are impossible to navigate but Stonly’s customer-centric guides give users exactly what they need.

  • Monitor performance of each guide to report real results

    What is the real impact of a help article? What about a good one vs a great one? Stonly gives you clear data to show the performance of each guide and each step to make sure your support content delivers the ROI you need.

  • Improve service and satisfaction by syncing data to your support CRM

    All of your customer’s interaction, choices and inputs go right to your CRM, so that agents can understand any issues without the frustrating experience of having to ask the customer again. And for all of those tickets that do get avoided using Stonly, the user data is stored so that the self-serve experience becomes part of the user record.

  • Proactively offer help inside your app for next-level support

    Use Stonly’s chat widget to offer help right as they need it; without them even having to search or ask. Keep users, buyers, customers and prospects on the right path to success instead of taking them away to your help center.

Benefits

Present support articles in simple steps that are clear to your customer

Traditional knowledge-base articles and videos are linear and hard to stop, start and follow along. Stonly enables you to give digestible steps using text, images or video snippets that guide users effectively to resolution.

Trouble-shoot and solve issues right in your support content

Stonly collects key information and answers to adapt content to each user as they progress. Traditional help center articles use menus and jump links that are impossible to navigate but Stonly’s customer-centric guides give users exactly what they need.

Monitor performance of each guide to report real results

What is the real impact of a help article? What about a good one vs a great one? Stonly gives you clear data to show the performance of each guide and each step to make sure your support content delivers the ROI you need.

Improve service and satisfaction by syncing data to your support CRM

All of your customer’s interaction, choices and inputs go right to your CRM, so that agents can understand any issues without the frustrating experience of having to ask the customer again. And for all of those tickets that do get avoided using Stonly, the user data is stored so that the self-serve experience becomes part of the user record.

Proactively offer help inside your app for next-level support

Use Stonly’s chat widget to offer help right as they need it; without them even having to search or ask. Keep users, buyers, customers and prospects on the right path to success instead of taking them away to your help center.

Seamless integration

Stonly makes your current technologies work even better. Embed Stonly guides on your website, add them inside your content or knowledge management system, integrate Stonly with your customer support CRM or offer it as a chat widget inside your app or website.

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Zendesk and Stonly integration

Fully integrated with Zendesk

Add Stonly right inside popular help desk platforms, like Zendesk, to provide agents with scripted guides for better support. Link individual Stonly guides or the Stonly knowledge base to your support CRM and get the detailed history of each step consulted by your customers prior to contacting you.

Learn more

Ready to get started?

Now is the time to make support content a difference-maker for your company!
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