How to Build and Scale a Happy, Motivated Support Team

Guest

Joelle Waksman, Head of Customer Experience at Biteable

Summary

Joelle Waksman, Head of Customer Experience at Biteable (and formerly of Calendly and Stella Connect), shares how she fosters a fun work environment, motivates her team with healthy competition, and creates clear career pathways for her agents.

More episodes

Matt Gilston Director of Customer Support at SevenRooms

Beyond the Queue: Inside Customer Support

How to Coach Your Reps and Customers Like a Winning Sports Team (feat. Matt Gilston)

Ashley Sachs Director of Support and Success at Whereby

Beyond the Queue: Inside Customer Support

How to Balance Agent Growth with Relentless Productivity (feat. Ashley Sachs)