Podcasts

Jordan Pedraza Vice President of Global Support at Handshake

Beyond the Queue: Inside Customer Support

How to Improve DEI in Customer Support (feat. Jordan Pedraza)

Mo McKibbin Head of Customer Success at Moxion

Beyond the Queue: Inside Customer Support

Building a High-Velocity Customer Success Program (feat. Mo McKibbin)

Neil Smith Senior Director of Support at Iterable

Beyond the Queue: Inside Customer Support

How to Build an Efficient High-Volume Interview Process (feat. Neil Smith)

Ben Gardner Director of Support at Drift

Beyond the Queue: Inside Customer Support

5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)