Customer Success 7 min read 5 Steps to Create a Successful Customer Onboarding Framework Discover how to create a customer onboarding framework that leads customers to their immediate value.
Self-Serve Support 10 min read 8 Ways to Increase Your CSAT Score The CSAT score is a classic customer satisfaction metric. However, increasing a CSAT score is challenging. In this article, we’ll show you 8 specific ways you can boost your CSAT score.
10 min read Call Deflection: 7 Strategies to Delight Your Customers Call deflection reduces low-impact customer calls so your agents can focus on more complex issues. This guide gives you 7 proven call deflection strategies.
culture 2 min read How You Can Support Ukraine Everyone at Stonly is closely following the unjustified invasion of Ukraine. We stand strongly against this violence and the attack on innocent people. We are saddened that so many have been forced to fight and forced to flee their homes.
support 8 min read How to Improve Your First Contact Resolution? 4-Step Guide When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.
Self-Serve Support 6 min read 4 Quick Wins to Deliver Better Self-Serve Support Use these 4 tactics to improve your self-serve support by next week.
10 min read 5 Things to Do When Support Volume Spikes Threaten Your Goals Support volume spikes can be a nightmare for any company. Here are five things to do when your support volume spikes and what causes it in the first place
8 min read How to Make Support a Key Player in Revenue Growth If you think support is just a function designed to answer customers’ technical inquiries and try to keep costs down while doing it, you’re wrong. And thinking about support this way can
7 min read How to Get Support Escalation Right (and Why It Matters) The goal of support escalation should always be offering a quick solution. Here's how to support escalation can be pulled off efficiently & why it matters
customer service 7 min read Three Things Great Support Teams Do That Others Don't Great support teams are created and cultivated through an ongoing process of intentional decision-making. Here are three things you can do to set your team apart from the rest.
