Customer Support 7 min read The Do’s and Don’ts of Support and Product Collaboration From good communication to shared empathy, when support effectively collaborates with product, it unlocks an extraordinary customer experience.
Customer Success 10 min read Product Stickiness: Why Customer Success Leaders Should Care Here's why your customer success team needs to be laser-focused on product stickiness and helping customers with feature adoption.
Customer Success 8 min read Training CSMs to Understand What Matters Most to Customers If you want better results, you need to flip the script. You need to figure out how to train your CSMs to understand what truly matters to your customers’ businesses, then take appropriate action.
Customer Success 8 min read Boost Your Customer Success Strategy by Enabling CSMs to be Trusted Advisors The best customer success strategy positions your customer success managers (CSMs) as trusted advisors. You want your customers to see your CSMs as more than product experts or another customer service team. That’s very easy to say. It’s much harder to do.
Customer Success 13 min read Customer Onboarding: How to Guide Customers to Immediate Value Discover how a strong customer onboarding framework can guide customers to the immediate value of your product.
