8 min read August 9, 2022 Training CSMs to Understand What Matters Most to Customers If you want better results, you need to flip the script. You need to figure out how to train your CSMs to understand what truly matters to your customers’ businesses, then take appropriate action.
8 min read July 26, 2022 Boost Your Customer Success Strategy by Enabling CSMs to be Trusted Advisors The best customer success strategy positions your customer success managers (CSMs) as trusted advisors. You want your customers to see your CSMs as more than product experts or another customer service team. That’s very easy to say. It’s much harder to do.
Customer Success 13 min read July 22, 2022 Customer Onboarding: How to Guide Customers to Immediate Value Discover how a strong customer onboarding framework can guide customers to the immediate value of your product.
Customer Success 9 min read July 15, 2022 How Customer Success Can Help Drive Product Adoption Customer success and product adoption go hand-in-hand. But it’s very hard—maybe impossible—to retain customers who aren’t actively using your product.
7 min read June 30, 2022 4 Big Wins to Increase Your Customer Success Team’s Impact Your customer success team has a demanding job. How can you make the most of that time? By focusing on the following big wins.
Digital Adoption 11 min read June 23, 2022 The Ultimate Guide to Digital Adoption (and Strategies for Success) Discover the pros and cons of digital adoption and 10 strategies to set your company up for success when implementing it.
8 min read June 23, 2022 Not Another Bot: Why Customer Support Automation Isn’t Working Self-serve via customer support automation is booming in today’s instant-gratification world. Unfortunately, the self-serve experience with today’s customer support automation tools leaves much to be desired.
8 min read June 22, 2022 7 Digital Adoption Challenges & Their Solutions [2024] What are the common digital adoption challenges to prepare for? Stonly provides a guide to help you streamline your adoption efforts.
Customer Success 7 min read June 22, 2022 5 Steps to Create a Successful Customer Onboarding Framework Discover how to create a customer onboarding framework that leads customers to their immediate value.
Self-Serve Support 10 min read June 21, 2022 8 Ways to Increase Your CSAT Score The CSAT score is a classic customer satisfaction metric. However, increasing a CSAT score is challenging. In this article, we’ll show you 8 specific ways you can boost your CSAT score.
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