support 5 min read First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
10 min read Customer Service Call Scripts: Benefits, Tips, and Templates Customer service call scripts give your agents a playbook they can count on at all times. In this article, we’ll show you how to write a great call script, along with templates you can edit and use right away.
12 min read What is Customer Self-Serve Support & Why Companies Need It? We’ve talked with hundreds of support professionals to find out what the best self-serve support strategy is. We took what we learned and built a 5-step plan.
11 min read What is an NPS Program & How to Build One? [Detailed Guide] To build a great NPS program, you need to know how to measure NPS and what to do with it. Read this article for a step-by-step guide.
12 min read What is Customer Delight? The Ultimate Guide If you want your company to stand out in this increasingly competitive, digital market, you need to invest in customer delight. Here's how to do it.
![What is an NPS Program & How to Build One? [Detailed Guide]](/blog/content/images/2021/01/How-to-Build-an-Actionable-NPS-Program---blog_header--1-.jpg)
