13 min read How to Create a Knowledge Base: The Definitive Guide Create a self-service knowledge base to optimize customer support, deepen your relationship with them, and help agents be more productive.
support 5 min read First 3 Things Customer Support Leaders Should Do at a New Job We interviewed Josh LaMarche, Customer Support Director at Gong and a 20-year veteran of the support field, to get his take on the first 3 things every support leader should do when they start a new job.
10 min read Customer Service Call Scripts: Benefits, Tips, and Templates Customer service call scripts give your agents a playbook they can count on at all times. In this article, we’ll show you how to write a great call script, along with templates you can edit and use right away.
12 min read What is Customer Self-Serve Support & Why Companies Need It? We’ve talked with hundreds of support professionals to find out what the best self-serve support strategy is. We took what we learned and built a 5-step plan.
11 min read What is an NPS Program & How to Build One? [Detailed Guide] To build a great NPS program, you need to know how to measure NPS and what to do with it. Read this article for a step-by-step guide.
![What is an NPS Program & How to Build One? [Detailed Guide]](/blog/content/images/2021/01/How-to-Build-an-Actionable-NPS-Program---blog_header--1-.jpg)