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Stonly Blog
Arpita Goala

Arpita Goala

4 posts •
5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024
Customer Support 10 min read

5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024

Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?

  • Arpita Goala
    Arpita Goala
Read more
The Do’s and Don’ts of Self-Serve Support
Self-Serve Support 5 min read

The Do’s and Don’ts of Self-Serve Support

Here's how innovative companies are investing in making their self-serve support more proactive, empathetic, and efficient this year.

  • Arpita Goala
    Arpita Goala
Read more
Acing Your First 90 Days as a Customer Support Leader
Customer Support 5 min read

Acing Your First 90 Days as a Customer Support Leader

Your first 90 days in a new organization set the tone for your tenure. Over 50% of leaders fail within 18 months of taking on a new role.* This makes your first few

  • Arpita Goala
    Arpita Goala
Read more
The Do’s and Don’ts of Support and Product Collaboration
Customer Support 7 min read

The Do’s and Don’ts of Support and Product Collaboration

From good communication to shared empathy, when support effectively collaborates with product, it unlocks an extraordinary customer experience.

  • Arpita Goala
    Arpita Goala
Read more
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