Self-Serve Support 9 min read How to Build a Help Center? The Complete Step-by-Step Guide Looking to build a help center for self-serve customer support? This guide walks you through the steps to build a help center that customers love.
Self-Serve Support 13 min read 7 Best Customer Service Software Tools: A Detailed Comparison Looking for the best customer service software? This guide includes the best tools for help desk, self-serve support, and agent support and training software.
support 8 min read 4 Books Every Support Leader Should Read (Plus Key Takeaways) As customer experience moves into the spotlight, it’s the perfect time for support leaders to invest in professional development and growth. Here are four books to get you started.
agents 3 min read Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support 3 min read Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
