RBW

RBW is a design and manufacturing company supplying architects and interior designers with lamps and light fixtures. Their customers need more comprehensive support and more in-depth documentation than you’d expect from a more consumer-oriented retailer. And the RBW help center is there to answer those needs, from questions about logistics, to customization, to installation and setup.

The main page is clean and straight to the point. Search results feature complete guides as well as individual steps, giving visitors access to information at the exact level of granularity they need. The content is organized into clear and easy-to-navigate categories, with the most popular guides pulled out into an FAQ section at the bottom, accessible with a single click.

Content is well designed and matches the aesthetics of the RBW brand, while remaining comprehensive and informative. Where needed, the guides create branching paths to help the visitors find the relevant knowledge fast and efficiently. Guides also feature a hand-off to a contact form for customers who need further help.

RBW’s knowledge base is never overwhelming. Everything is lightweight and clean, without an ounce of superfluous detail. No more, no less, exactly what the customers need.

RBW uses a Stonly knowledge base.