PitPat

PitPat is a favorite of dog lovers, providing GPS trackers and activity monitors for our best friends. The company also invests in the customer experience, making sure users can set up and troubleshoot their devices, as well as, get any question answered. PitPat’s help center is a great example of simplicity, clarity and branding that enhances the help content.

The help center is oriented around PitPat products: the GPS tracker, activity monitor and their app. The homepage is clean and compact with only four top-level categories, each expanding into more narrow subcategories, but it's search and FAQ sections that are the main ways to content discovery. Search is set up in an interesting way, taking advantage of the step-by-step format of content and all results linking to specific steps rather than entire guides. Full guides are served through the expansive FAQ, making sure that most users will find their answers immediately from the homepage.

The content itself is well designed and structured. It’s broken into short, digestible steps that not only make search more granular but also help with navigation and following the instructions. There are plenty of tips, warnings and images that make the information clear and easy to apply. And everything is wrapped in PitPat’s friendly branding.

PitPat uses a Stonly knowledge base.