Khan Academy

Khan Academy’s mission is to provide educational resources to students of all ages as well as teachers. Knowing that you’d expect their own help center to also be an exemplary piece of product and service education… and you would be absolutely correct. Many organizations could borrow a leaf from Khan Academy’s book on creating stellar help content.

The knowledge base is welcoming visitors with a friendly and charming visual design. It’s not just eye candy, though. Khan Academy knows well that education is all about people, so they organize the help center around them, with separate categories for learners, teachers and parents. There’s also quick access to the community forums, where people share their experiences and ask about technical issues. Search also divides results into knowledge base and community, displaying them side by side to get the most out of the page’s real estate.

The articles are titled with clear problem statements and questions, making it easy to find specific answers and information. They are also full of detailed instructions, annotated screenshots and GIFs and linked to related or supplementary content. This way, Khan Academy makes sure that audiences of all ages and all levels of familiarity and comfort with tech can use their platform and self-serve issues.