AMC+

The home of The Walking Dead, AMC+ is a popular streaming bundle available directly, on third-party streaming platforms and through TV providers. That creates a unique challenge for support content. You want to provide the best experience for customers, but you have limited control over their experience and the medium they use to access your service. AMC+ knowledge base rises to meet it.

Featured guides are front and center on the homepage, immediately answering the most popular questions for any subscription service: how to subscribe, how to cancel, and how to change your password. But it’s once you scroll past the universal heavy-hitters that you really appreciate the thought put into the information architecture. The troubleshooting section provides guides for all platforms on which AMC+ is available, while under Partner Contact, you can find a directory for third-party service providers. So even if the answers you need are not immediately available, you know where to go to get them.

Content follows that pattern. The subscription and cancellation flows are especially well-done, relying on branching to create easy-to-follow instructions for specific devices and providers. No risk of getting lost in a sea of irrelevant instructions here. And for customers who can’t quite get things to work, all guides offer support hand-off with live chat immediately available.

AMC+ uses a Stonly knowledge base.