1stDibs

1stDibs is a curated online marketplace for extraordinary design, including decor, art, furniture and fashion. Beauty and beautiful things are the foundational elements of their brand, which already sets a high bar for their help center. Rest assured, it clears that bar and then some.

It comes as no surprise that the visual design is on point. Tasteful, elegant and uncluttered it stays true to the 1stDibs brand without compromising on the organization and discoverability of the help content. The information architecture responds expertly to a funnel-like nature of ecommerce support: big volume that’s concentrated in a handful of top issues. The quick answers section on top covers the half-dozen most common questions, followed by recommended articles that any user of 1stDibs will benefit from reading. Only after that can you find the rest of the content, divided into the usual ecommerce categories, and contact options for support.

The articles are clean and to the point, broken down into bulleted instructions and sections for easier reading. Where necessary, tables, screenshots and visually distinct tips provide additional context. Longer articles have an interactive table of contents for quick navigation, and the left sidebar provides easy access to all content of the entire knowledge base.

1stDibs help center proves that you don’t need to sacrifice form for function. You can excel at both.